Please ensure you are ordering the correct product and size of product.
As this is a Business-to-Business website (which includes parish councils, churches etc) it is not governed by normal distance selling regulations for the consumer or private buyer. There is no automatic right to a seven day exchange of product or refund. We will try and help where we can but the managers decision is final.
In the unlikely event that the goods are faulty in manufacture we will arrange collection and upon inspection and at our discretion arrange a credit or an alternative product. This is very unusual.
By making payment through our online facility you are legally bound by these terms and conditions. Your statutory rights are not affected - i.e. that the description fits the goods, they are of satisfactory quality and are fit for purpose. (Note, we strive only to offer quality tried and tested products and supply the most informative product descriptions).
PayPal, the UK's leading payment gateway provider handle the payment of your order and all transaction information is encrypted using 128-bit SSL certificates which is the highest level of data protection available. No cardholder information is ever passed unencrypted.
Your name, address, telephone number and email address are not passed to any third party. Your credit card details are not kept on file.
We assume you will determine the suitability of the product ordered and accept any liability for loss or damage etc.
Goods remain the property of B-Framed until paid for in full.
The goods will be free from defects and component failure caused by faulty manufacture for a period of six months from date of purchase.
We use TNT and UPS for our courier mainland deliveries (excluding highlands) as our products are mainly bulky and heavy. Standard 1 - 2 day delivery is £11.95 - usually the next working day if goods are ordered by midday) but next day delivery is not guaranteed - no weekend deliveries. This is a flat rate cost per order irrespective of quantity of goods ordered. All delivery costs include VAT.
The delivery costs for Offshore islands and highlands are more expensive. For Northern Ireland the cost is £23.95, Ireland £35.95, The Isle of Man £29.95 and the Channel Isles £53.95. Highlands postcodes include IV, KW1-KW74, PH19-PH26, PH30-PH50, PA36,38,39,40 & 50 and cost £23.95. Items larger than A1 size will be more expensive to The Isle of Wight and we will call you for the extra amount.
Your delivery needs to be signed for (it can not be left in a porch etc) and will be delivered from 8.30am-5.30pm, Monday to Friday. Weekend deliveries are not available. If you cannot be in to sign for it we can deliver to another address which you can specify on the online order form. The couriers do not carry mobile phones so cannot call you in advance. It is important to check the goods straight away and report any problems within 48 hours. When you sign, you are signing that the goods are in good condition. We cannot refund if you open the box 2 weeks later and find the goods damaged as it is too late for us to make a claim with the couriers.
WE DO NOT EXPORT THESE GOODS OUTSIDE THE UK